Refund and Returns Policy

Refund and Returns Policy

1. Free IPTV Trial

At StreamRim IPTV, we prioritize customer satisfaction and understand the significance of ensuring the quality of our service. To provide a risk-free experience, we offer 12 or 24 Hours IPTV Trial at zero cost. This trial period allows users to thoroughly evaluate our services for an entire day before committing to a subscription.

2. 48 Hours Money Back Guarantee & Refund Policy

Our commitment to customer satisfaction extends to our refund policy. We proudly offer a full refund within 48 hours of the date of purchase. It’s important to note that no refunds are provided for the 24 Hours IPTV Trial. We strongly advise users to leverage the trial period to assess the service and avoid potential refund requests.

3. Refund Request Process

To initiate a refund request, please follow these steps:

• Utilize the contact form on our website for a quick and easy refund request.
• Alternatively, contact our support team through the chat support on our website, or send an email to service@streamrim.com.
• Ensure you use the same email address associated with your service purchase.
• Include your invoice number in the refund request for prompt assistance.

4. Eligibility for Return

For an item to be eligible for return:

• It must be unused and in the same condition as received.
• The item must be in its original packaging.

Certain goods are exempt from being returned, including perishable items (such as food), intimate or sanitary goods, hazardous materials, and flammable liquids or gases. Non-returnable items include gift cards, downloadable software products, and coupon codes.

5. Refund Process

Upon receipt and inspection of the returned item, you will be notified via email regarding the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a specified timeframe.

6. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please take the following steps:

• Check your bank account again.
• Contact your credit card company; processing times may vary.
• If the issue persists, contact your bank.

For further assistance, contact us at service@streamrim.com.

7. Sale Items

Refunds are applicable only to regular-priced items. Sale items are non-refundable.

8. Exchanges

Exchanges are facilitated only for defective or damaged items. To initiate an exchange, contact us at service@streamrim.com and send the item to our provided physical address.

9. Gifts

For items marked as gifts:

• If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
• If the item was not marked as a gift, the refund will be issued to the original purchaser.

10. Shipping Returns

To return your product, mail it to our provided physical address. You are responsible for covering the shipping costs, which are non-refundable. If a refund is issued, the cost of return shipping will be deducted from your refund.

For more expensive items, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of returned items.

11. Subscription Re-activation Policy

Once a refund has been processed, you cannot subscribe again to our service in the future. This policy ensures fairness and transparency for all users.

12. Additional Considerations for Returns

In addition to the eligibility criteria mentioned earlier, please note that:

• Perishable goods such as food, flowers, newspapers, or magazines cannot be returned for sanitary reasons.
• Intimate or sanitary goods, hazardous materials, or flammable liquids and gases are non-returnable for safety reasons.

13. Downloadable Software Products and Coupon Codes

Certain items, such as downloadable software products and coupon codes, are non-returnable. This policy is in place to protect the integrity of digital products and promotional offerings.

14. Refund Notification

Upon receiving your returned item, we will send you an email notification to acknowledge the receipt and inform you of the approval or rejection of your refund request. The email will also provide details on the next steps in the refund process.

15. Dedicated Customer Support

For any questions or concerns related to refunds and returns, our customer support team is ready to assist you. Reach out to us at service@streamrim.com. We are dedicated to ensuring your satisfaction with our services.